Privacy Policy
pursuant to Regulation (EU) 679/2016
Version date: February 19, 2024
The company Lab Eleven GmbH (hereinafter referred to as "Lab Eleven" or "Data Controller"), pursuant to Regulation (EU) 2016/679, on the protection of natural persons with regard to the processing of personal data (the so-called "GDPR") and Legislative Decree 196/2003 (as amended by Legislative Decree 101/2018 as amended - the so-called "Privacy Code"), provides you with the following information on the processing of your data.
This Privacy Policy describes how we collect, use, and process the personal data of users who visit and interact with our website, www.labeleven.it, as well as the personal data of clients, suppliers and other commercial partners.
What information do we collect?
We collect two main types of information: things you tell us and things we learn automatically.
Things you tell us:
Contact information: This includes your name, surname, country, job title, company/institution/entity, email address, phone number, address, state/region and/or city. We only ask for this information when you need it to use our service, for example, when sending a request through our website’s contact form.
Information about quotes, purchased services and financial data: In case of purchase, we collect information about quote requests, the history of Lab Eleven products/services purchased and/or being purchased, consumption habits and interests, as well as all data necessary for invoicing (e.g.: name, address, tax code or VAT number) and other banking information for the management of the commercial relationship, transactions or payments.
Optional information: When visiting our website, you may choose to provide other information, like your birthday, your interests, your preferences for being contacted, or other information entered in the contact form. This helps us personalize your experience.
Things we learn automatically or via third-parties:
Device information: When you use our website, we automatically collect information about your device, like its type, operating system, browser, IP address and cookies’ authorisations. This helps us ensure our service works well on different devices.
Usage information: We also collect information about how you use our website such as the country of origin of the requests and language preferences, the pages you visit and how much time you spend on each one, the details of your interactions with the server and other system logs. This helps us improve our service and make it more relevant to you.
Location information: With your permission, we may collect your location or other geolocation data to provide you with features such as local search results or content personalization. You can always turn this off in your device settings.
Social media information: You can sign in using your accounts from Google, Facebook, and Instagram. If you do so, we might collect some information already linked to your account, like the user’s name, email, contacts, or other profile information. You can also choose to share more, but it's entirely up to you. Any information you share through social media logins will be used as described in this Privacy Policy.
Finally, if you provide someone else's data, make sure they are informed and that you have permission to do so. For example, if you purchase a product/service for someone else, inform them that their data will be processed by Lab Eleven. In any case, you assume full responsibility for sharing third-party data, releasing Lab Eleven from any liability towards third parties.
How do we use your information?
Personal data will be collected, stored, and used by us, and/or our partners/suppliers acting lawfully under our authority, and only for the purposes stated in this Privacy Policy.
We use your information for several reasons, mainly to:
To ensure the functioning of the website and improve the service: This includes activities such as monitoring the use of the website to ensure its security, and managing requests submitted through the contact form. The purpose of the processing is not optional and is based on our legitimate interest in ensuring the functioning, functionality and security of the website (GDPR Art. 6(1)(f)).
To measure and analyse web traffic: We use tracking tools to collect and analyse information about how people use our website to make it better and more relevant for everyone. You can get more information about the use of cookies and other tracking tools in the cookie section of this Privacy Policy.
To manage business relationships: If you buy something from us, we use your information for order fulfilment (invoicing, accounting, tax compliance), to complete the purchase, manage payments and deliveries, provide information, assistance and customer support. This data processing is necessary for the performance of the contract with the data subject (GDPR Art. 6(1)(b)) and to comply with our legal obligations (GDPR Art. 6(1)(c)).
To send you updates or relevant information: We may contact you with news, special offers, and general information about the features, products, or services you have contracted with us, including security updates when necessary or reasonable for their implementation, or about other goods, services, and events we offer that are similar to those you have already purchased or requested information about, only if you have not opted out of receiving such communications. This data processing is optional and is based on our legitimate interest in promoting Lab Eleven's products and services (GDPR Art. 6(1)(f)). You can opt out of having your information used to send these communications at any time. To do so, click on the "Unsubscribe" link at the bottom of any promotional communication or contact us at office@labeleven.it.
To comply with the law: In some cases, we may have to share your data if required to do so by law or by competent authorities (such as courts or government agencies). For example, we may share your data to comply with a legal obligation, defend our rights or property, prevent or investigate breaches of service, protect the safety of users or the public, or avoid legal liability. We only process this data if we are compelled to do so by law or if it is necessary to protect you, other individuals, or Lab Eleven (GDPR Art. 6(1)(c) or (d)).
To send you offers and promotional communications: We send you offers and promotional communications only if you have given us your specific consent (Art. 6(1)(a) of the GDPR). For example, we may send you invitations to events and newsletters. You can revoke your consent at any time.
We process personal data electronically and manually, with logic strictly related to the categories of personal data and the purposes of processing. We have implemented strong security measures to protect your data from unauthorized access, disclosure, alteration, or destruction.
When do we share your information?
We only share your information with third parties in certain situations:
Trusted partners: We work with companies who support us in the management of our website and provide other services. These partners have access to your information only for the performance of their tasks, subject to their duty of confidentiality.
Affiliates and business partners: Sometimes we work with external consultants or other companies (e.g., hosting and/or payment service providers, couriers, consulting firms, etc.) who must comply with our data protection standards. We only share the necessary information.
Business transfers: If our company merges or is acquired, your information may be transferred to the new owners, but we'll always notify you without undue delay.
With other third parties based on your consent: We'll always ask for your permission before sharing your information for any other reason.
Your data may be transferred to another company in our group or to a service provider located in a different jurisdiction than the one you are in. However, your data will never be transferred outside the European Union. In any case, the processing of your data will always be carried out in compliance with this Privacy Policy and the applicable laws on the protection of personal data.
What cookies are in use on our website?
This website uses technical cookies for essential functionality and analytics cookies, including third-party cookies, to optimize the website’s content and user experience. For more information, you can consult the table below:
|
Cookie name |
Type |
Description |
Expiry date |
|
PHPSESSID |
Technical |
First-party cookies used to maintain the user's browsing status during the session and for the website operation. For example, these cookies help remember language settings. |
Session or until browser is closed |
|
accettazionebannercookies |
Analytics |
First-party cookie set on the website to improve the site and/or make it more user-friendly. |
1 year |
|
_ga |
Analytics |
Third-party cookie set by another website (Google Analytics) to distinguish users. |
2 years |
|
_gat |
Analytics |
Third-party cookie set by another website (Google Analytics) to limit the frequency of requests. |
1 minute |
|
_gid |
Non-technical |
Third-party cookie set by another website (Google Analytics) to personalise the browsing experience. For example, these cookies can be used to show users content and/or offers relevant to their interests. |
1 day |
Selecting your cookie preferences
By clicking on "Cookie Settings", you can access the control panel of your preferences regarding the use of cookies. In this panel, you can refuse consent to the processing activities described, review the status of previously given consents, and change/update your choices at any time.
Links to other websites
Our website may contain links to other websites not operated by us. If you click on a third-party link, you will be directed to that third-party's site. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of third-party websites or services.
We strongly recommend that you read the privacy policy of each site you visit. Below are some examples of links to privacy policies of third-party websites:
Google: https://policies.google.com/privacy
Facebook: https://www.facebook.com/privacy/explanation
Instagram: https://help.instagram.com/155833707900388
How long will the data be stored?
We take your privacy seriously and strive to only keep your personal data for as long as it's necessary. Here's a breakdown of how we handle data retention:
Purpose-based retention: we will retain your data only for as long as it's essential to fulfil the purposes outlined in this Privacy Policy. For example, if you use our contact form, we need your email to respond, but we'll erase it once the conversation is over.
Legal obligations: in some cases, we may need to keep your data longer due to legal requirements. For instance, tax laws might require us to store financial information for specific periods.
Dispute resolution and enforcement: we may retain your data for a reasonable time to resolve disputes or enforce our agreements and policies. This ensures both parties have the necessary information for a fair resolution.
Usage data: we collect usage data (e.g., browsing activity) for internal analysis to improve our service and security. This data is usually anonymized and stored for a shorter period unless needed for legal purposes or security enhancements.
You have control over your personal data. If you send us a specific request, we'll tell you clearly why and how long (e.g., 2 years) we keep your data. Contact us anytime using the contact information provided below.
How can you control the use of your data?
Individuals whose data is processed by Lab Eleven may exercise their rights under the GDPR. Specifically, you have the right to:
Access your personal data;
Obtain the rectification or erasure of your personal data;
Restrict the processing of your personal data;
Object to the processing of your personal data;
Request the transfer of your personal data to a third-party, in a structured, commonly used, machine-readable format;
Withdraw your consent;
Lodge a complaint with the competent supervisory authority.
How can you contact us?
For any questions or requests regarding this Privacy Policy, or to exercise your rights listed above, you may contact the Data Controller using the following contact information:
Identity of the Data Controller: Lab Eleven GmbH Hermnnastraße 30A – 63263, Neu- Isenburg, Germany
Email address of the Data Controller: office@labeleven.it
Changes to this Privacy Policy
We may update Our Privacy Policy from time to time. Changes to this Privacy Policy are effective when they are posted on this page. In the event of substantial changes, users will be notified through the website or by email.
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